Management Calls: How To Get The Most Out Of Your VAs
The team at Avila Virtual Assistant (AVA) is constantly looking to improve both its internal operations and its client relations, and one of the most essential company-client liaisons we make is during our Management Calls, solely dedicated to the client and their satisfaction with their assigned Virtual Assistant (VA) and our company as a whole.
What are Management Calls?
Management Calls are exactly what their name implies: a call between the client and the management team at AVA where the client is our focus. Since we work on a contractor basis, large parts of the communication between management and client occur before a VA is placed to work with them. Usually, after that, the client communicates with the VA directly, unless an extraordinary situation comes up and the client communicates with management directly.
Since client satisfaction is our utmost priority, we care deeply about how our clients perceive the work being done and the performance of our assigned VA. The way we like to get on the same page is through Management Calls, being the main purpose of this call is to get client feedback on their assigned VA and allow us to offer solutions if necessary.
“My Schedule is Packed! I Don’t Have Time for a Call…”
… is what some people would like to say, but since Management Calls are crucial to develop the relationship between our company and our clients, we like to make these calls as accessible and easy as possible so our clients can get the most benefit in the shortest amount of time possible.
We understand you’re busy, which is why our proposed plan of action is to schedule Management Calls every 6 months with a 30-minute duration each time, being mindful of your schedule but still hoping to get enough feedback that will allow us to improve our operations. If you desire, you can book a call with us at any point by following this link.
While other options exist, including chatting through Slack or sending an email, a call gives us direct and quick feedback without the need for constant back and forth, which would, in the end, take more time out of your schedule.
So What Would We Talk About During Our Call?
The main purpose of this call is to know about the project's status and identify any potential problems (if any) to troubleshoot as soon as possible. We also like to ask our clients about their future plans which gives us a chance to propose ideas, give advice, inform the assigned VA about these plans, and see how we can adapt to that to continue working with the client and putting out the best results possible.
We have created an agenda that is divided into 3 main points:
Overall Review of VA(s) Performance & AVA Services: We examine how your VA is doing, what their pain points are, and any opportunity for growth that may exist.
How Can AVA Be of Better Help & Services: We extend our services in order to help you with our ongoing improvement and implementation of new and better features.
Discussion of Client Future Plans: We discuss the 6-12 months plans of your business and how AVA can be of help in retaining talent.
Sounds easy enough, right? That’s because it is! Management Calls are nothing if a call with our team where you, the client, can let us know how things are going if there’s something you’d like improved or just let us know that you’re satisfied with our services.
Alright, You Got Me… How do I Book a Call?
Management Call scheduling is handled by our management team with previous notice and arranged with the client. We reach out to you, propose the idea of a meeting for you to provide feedback, and find a timeslot that works for both parties.
Ideally, in a long-term working relationship with AVA, these calls would happen twice a year, which has been determined by us as an appropriate amount of time to let things flow and evolve organically.
These calls are geared toward our clients, so when the chance comes up for us to schedule a Management Call with you, our best advice is for you to compile a list of feedback to provide so we can work on it. If something happens during the interim, you can always reach us via email at management@avilava.com or you can book a call with us on our website by following this link.
